Return Requests, Refunds & Warranty Inquiry


Returns and warranty requests for products purchased in the past through Monster-Tools.com can be submitted using the form at the bottom of the page. If you purchased your products through a mobile dealer, please contact the dealer directly for warranty repairs and replacements.

Return Policy

Our goal is that you are satisfied with your Monster Tools purchase and will recommend our company to your friends. If for some reason you are not satisfied with your purchase, please contact us to discuss whether you would like to return your product for credit or for an exchange of a different product.

Returns

All Returns are subject to a 15% restocking fee & must be authorized by Monster-Tools.com and prepaid by the Buyer. Requests for return credit or exchange will be honored for a period of 10 days within date of purchase. Returned items need to be in like-new condition, uninstalled, and in the original packaging. The buyer is responsible for freight costs to return the product.

Shipping Claims

All shipping claims must be made immediately to Monster-Tools.com upon receipt of goods w/ a signed Delivery Receipt noting said damage.

Damaged or Defective Product

Please open and inspect your item(s) immediately upon receipt. If you received a product that you believe has a manufacturer’s defect, please contact us.

Products that you receive via freight truck (which appear damaged) should be either “refused” or “accepted” with notes made on the bill of lading as to obvious damage. Pictures will also be helpful in filing a freight claim. Please read the labels we attach to outside of your product.

Small packages that are delivered via UPS or Fed-EX and appear to have been damaged should also have notes made on the delivery receipt.

All freight issues need to be communicated to Monster-Tools.com within 24 hours (or sooner) of receipt so that freight claims can be filed. We will do everything possible to make sure that the problem is resolved quickly and to your satisfaction.

Defective or damaged items will be replaced or repaired at our discretion. If there is no replacement part available, you will be notified and given the option of returning the item for a full refund. Please allow 5-7 business days for your replacement to ship.

All damage and/or shortage on orders must be reported within 7 business days of receiving the shipment. Any damage and/or shortage not reported within that 7-day time frame will be the customer’s responsibility to replace or repair.

Cancellation Request

If you want to cancel an order (or part of an order) that has not yet been shipped , please call or email us. If your order has already been shipped (and you have not yet received the order) before we receive your cancellation request, the Monster-Tools.com return policy will apply. Deposits for special ordered non-stock items will not be refunded upon cancellation of order.

Cancellation Fee

A 5% cancellation fee will be assessed on any orders that have been processed but not yet shipped.